Terms and Conditions

Zentia Labs offers RaX as software for managing car rental operations, including: booking and contract management, vehicle inventory, visual planner, manual check-in with driver data and damage photo capture, invoicing, and integrations with OTAs and telematics providers.

Available functionality depends on the product documentation, the subscribed plan, and any applicable order form or master agreement.

• RaX is intended for car rental companies and professionals, not for consumers as the SaaS contracting party.
• Anyone subscribing on behalf of a customer represents that they have sufficient authority to bind the relevant entity.
• The customer must provide accurate information, keep it updated, and designate authorized users for service administration.

• The customer is responsible for credential custody, user and role management (RBAC), and the use made of the service by its authorized users.
• The customer configures its offices, rates, extras, operational rules, and rental policies within the platform.
• If the customer enables integrations with OTAs (Booking.com, Rentalcars) or telematics providers, it must comply with the terms and technical requirements of those third parties.

The customer acts as data controller for the operational data it enters in RaX: bookings, contracts, driver data, damage photos, vehicle data, and invoicing.

Zentia Labs acts as data processor for that operational data, under the customer documented instructions and the applicable data processing agreement.

Zentia Labs acts as independent controller for B2B marketing, onboarding, accounts, support, SaaS billing, security, and use of its own websites or admin portals.

• Certain RaX features may incorporate AI components to assist with operational tasks. These features do not constitute the core of the service.
• The customer is responsible for reviewing and validating any AI-assisted output that has commercial, contractual, or reputational impact.
• Zentia Labs does not guarantee that AI-assisted features will replace human supervision in every scenario.

RaX offers a free plan that includes up to 20 bookings per month with access to all platform features.

Above the free plan, a pay-per-use model applies at EUR 0.90 per booking, with no monthly minimums and no lock-in. The customer may stop using the service at any time.

• Fees are communicated to the customer at sign-up and may be updated with reasonable prior notice.
• Unless expressly stated otherwise, applicable taxes, duties, and regulatory charges are not deemed included.

• Do not use the service for illegal, fraudulent, or rights-infringing activities.
• Do not attempt to bypass security controls, extract unauthorized data, degrade the platform, or interfere with normal operations.
• Do not enter false, misleading, or non-compliant data into bookings, contracts, or driver profiles.

Zentia Labs products, software, documentation, interfaces, brands, and other product elements are owned by Zentia Labs LLC or its licensors.

The customer receives a limited, non-exclusive, revocable, and non-sublicensable license to use the service during the term of the commercial relationship and in accordance with the contract.

Each party undertakes to protect the other party confidential information with a reasonable standard of care and to use it only for performance of the commercial or technical relationship.

• Zentia Labs will use commercially reasonable efforts to keep the service available, subject to maintenance, incidents, and third-party dependencies.
• We may introduce improvements, functional changes, or technical adjustments where necessary for the product, security, or legal compliance.
• Enhanced support commitments or SLA levels apply only where expressly agreed in writing.

• The customer may stop using the service at any time. There are no minimum commitment periods.
• Zentia Labs may suspend or limit access in cases of non-payment, security risk, unlawful use, material breach, or service protection needs.
• After termination, access may be revoked and data will be handled in line with the contract, privacy policy, and applicable retention or deletion process.

To the maximum extent permitted by law, Zentia Labs will not be liable for indirect damages, loss of profit, loss of business, data loss not directly attributable to a breach by Zentia Labs, or outages caused by third parties outside its reasonable control.

Except where liability cannot lawfully be excluded, Zentia Labs aggregate liability arising out of the service is limited to the amounts actually paid by the customer during the 12 months preceding the event giving rise to the claim.

These terms will be interpreted under the governing law set out in the contractual documentation signed with the customer. In the absence of a specific agreement, the laws of the State of Wyoming, United States, will apply, subject to the competent courts of that territory unless mandatory law provides otherwise.

For legal, contractual, or privacy matters, contact info@raxmobility.com.

By accepting these Terms, the Customer (data controller) and Zentia Labs LLC (data processor) agree to the following conditions regarding the processing of personal data carried out in the context of the RaX service.

This data processing agreement is incorporated by reference into these Terms of Service. By accepting the Terms, the Customer also accepts the data processing conditions described herein.